Privacy Policy — How bdtjdb Collects, Uses, and Protects Your Data
Your privacy matters to bdtjdb. This policy explains exactly what personal information we collect, why we collect it, and how we keep it safe on Bangladesh's leading betting platform.
Introduction and Scope
This Privacy Policy ("Policy") describes how bdtjdb ("the Platform", "we", "us", "our") collects, processes, stores, and shares personal data obtained from individuals ("you", "your") who register, visit, or otherwise interact with the bdtjdb website and associated services at bdtjdb.app.
By creating a bdtjdb account, making a deposit, placing a bet, or simply browsing the platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform immediately.
This Policy is incorporated by reference into the bdtjdb Terms and Conditions. Where any term in this Policy is inconsistent with the Terms and Conditions on a privacy-related matter, this Policy prevails. We encourage you to read both documents together for a complete picture of your rights and obligations as a bdtjdb user.
bdtjdb may update this Policy from time to time to reflect changes in applicable law, platform features, or data-processing practices. Significant changes will be communicated to registered players via the mobile number or email address held on your account. The date at the top of this page always reflects the most recent revision.
Personal Data We Collect
bdtjdb collects only the data necessary to provide a safe, compliant, and enjoyable betting experience.
Full legal name, date of birth, national ID number or passport number, and a photograph or scan of an identity document. Collected at registration and during account verification to confirm you are aged 21 or above.
Mobile phone number, email address, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna). Used to communicate account activity, transaction confirmations, and promotional offers where you have opted in.
Payment method details including bKash, Nagad, Rocket, or Upay wallet numbers, and masked card details for Visa or Mastercard transactions. Full card numbers are never stored on bdtjdb servers. Bank account details are retained only as long as required for withdrawal processing.
Records of all bets placed, games played, deposit and withdrawal history, bonus claims, and account balance movements. This data is retained for audit, fraud prevention, and responsible gaming monitoring purposes.
IP address, device type, operating system, browser type and version, session timestamps, and pages visited. Collected automatically via cookies and server logs to maintain platform security and improve user experience.
Records of any correspondence between you and the bdtjdb support team, including support tickets, live chat transcripts, and email exchanges. Retained to maintain service quality and resolve disputes.
How We Use Your Personal Data
Service Delivery and Account Management
The primary purpose for collecting your personal data is to provide and maintain the bdtjdb service. This includes registering and verifying your account, processing deposits and withdrawals in BDT, settling bets, issuing bonuses, and responding to support requests. Without this data, we are unable to operate your account.
Identity Verification and Age Checks
bdtjdb is strictly a 21+ platform. We are required to verify that every registered player meets the minimum age requirement before allowing real-money activity. Identity documents and date-of-birth information are processed solely for this purpose and are stored securely with access restricted to authorised compliance personnel.
Fraud Prevention and Security
We analyse technical and behavioural data — including login patterns, device fingerprints, and transaction sequences — to detect and prevent fraudulent activity, money laundering, account takeovers, and bonus abuse. Where suspicious activity is identified, the relevant account may be suspended pending investigation and the incident reported to appropriate financial institutions.
Responsible Gaming Monitoring
bdtjdb uses your gaming activity data to monitor for patterns that may indicate problem gambling behaviour — for example, rapid increases in deposit frequency, extended uninterrupted sessions, or requests to remove self-imposed limits. Where such patterns are detected, our responsible gaming team may reach out proactively. This processing is carried out in your interest and is a core part of bdtjdb's duty of care to its players.
Marketing and Promotions
Where you have opted in to receive marketing communications, bdtjdb may use your contact details to send you information about new promotions, seasonal offers (for example, Eid and Pohela Boishakh specials), BPL and IPL betting markets, and platform updates. You may withdraw your marketing consent at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the processing required to operate your account.
Platform Improvement and Analytics
Aggregated and anonymised data derived from user behaviour is used to improve platform features, optimise game offerings, and enhance the overall user experience for players across Dhaka, Chittagong, Sylhet, and beyond. This analytics processing does not identify you personally.
Legal Basis for Processing
bdtjdb processes your personal data on the following legal grounds, depending on the nature of the processing activity:
- Contractual necessity: Processing required to fulfil our obligations to you under the Terms and Conditions, including account operation, bet settlement, and payment processing.
- Legal obligation: Processing necessary to comply with applicable legal requirements, including identity verification, age-gating, and anti-money-laundering obligations.
- Legitimate interests: Processing conducted in bdtjdb's legitimate business interests — including fraud detection, security monitoring, and platform analytics — where those interests are not overridden by your rights and interests.
- Consent: Processing based on your freely given, specific, and informed consent — for example, receiving optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Data Sharing and Third Parties
bdtjdb does not sell your personal data to third parties. Data is shared only where strictly necessary to operate the platform or comply with legal obligations, and always subject to appropriate confidentiality and security requirements.
bdtjdb may share your personal data with the following categories of third parties:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard, for the purpose of processing your deposits and withdrawals. Each payment partner operates under its own privacy terms and data-security obligations.
- Game content providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive anonymised session data necessary to deliver their game content. These providers do not receive your identity or financial information.
- Identity verification services: Where required, bdtjdb may use third-party Know Your Customer (KYC) and document verification services to validate the identity documents you submit. These services process your data under strict contractual confidentiality obligations.
- Legal and regulatory authorities: Where required by law or in response to a valid legal request, bdtjdb may disclose personal data to law enforcement agencies, courts, or financial regulatory bodies.
- IT infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on behalf of bdtjdb under binding data-processing agreements that prohibit use of your data for any purpose other than service delivery.
All third-party data processors engaged by bdtjdb are contractually required to maintain at minimum the same standard of data protection as applied by bdtjdb itself. We conduct periodic reviews of third-party data handling practices to confirm ongoing compliance.
Data Retention
bdtjdb retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, to meet record-keeping obligations.
- Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction in accordance with applicable financial record-keeping requirements.
- Betting and gaming records: Retained for a minimum of three (3) years from the date of each activity record.
- Support and communications logs: Retained for two (2) years following resolution of the relevant interaction.
- Marketing preferences: Retained until you withdraw consent or close your account, whichever occurs first.
- Technical logs (IP, device, session): Retained for up to twelve (12) months from the date of collection, unless a specific investigation requires extended retention.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files placed on your device when you visit a website. bdtjdb uses cookies and similar tracking technologies (including local storage and session identifiers) to maintain your login session, remember your preferences, detect fraud signals, and gather anonymised analytics about how players use the platform.
Types of Cookies We Use
- Strictly necessary cookies: Essential for platform operation — for example, keeping you logged in to your bdtjdb account during a session. These cannot be disabled.
- Functional cookies: Remember your language and display preferences to personalise your experience.
- Analytics cookies: Collect anonymised data about page visits and navigation paths to help bdtjdb improve platform usability. No personally identifiable information is associated with these cookies.
- Security cookies: Help bdtjdb detect and prevent fraudulent login attempts, bot activity, and session hijacking.
Managing Cookies
You can manage or delete non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bdtjdb platform — for example, you may be required to log in again on each visit if session cookies are blocked. Strictly necessary and security cookies cannot be disabled without affecting platform availability.
Your Privacy Rights
As a bdtjdb player, you have the following rights regarding your personal data. Submit requests to [email protected].
Data Security Measures
bdtjdb takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the bdtjdb platform.
- Encryption of sensitive data fields (including identity document scans and payment credentials) at rest in our databases.
- Role-based access controls ensuring that only authorised personnel access personal data on a strictly need-to-know basis.
- Regular security audits and vulnerability assessments conducted by qualified cybersecurity professionals.
- Intrusion detection and monitoring systems that alert our security team to anomalous access patterns in real time.
- Staff training on data protection obligations and secure data-handling practices.
Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach that poses a risk to your rights, bdtjdb will notify affected players as promptly as practicable and take all reasonable steps to contain and remediate the breach.
Minors and Age Restrictions
The bdtjdb platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided personal data in connection with a bdtjdb account, we will immediately suspend the account, delete the associated personal data, and return any deposited funds to the originating payment source where technically feasible.
If you are a parent or guardian and believe that a person under 21 in your care has registered an account on bdtjdb, please contact us immediately at [email protected] and we will investigate and act without delay.
Contact Us and Raising a Complaint
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or would like to raise a concern about how bdtjdb has handled your personal data, please contact our data protection team in writing at:
Email (plain text — not a clickable link): [email protected]
Please include your registered account username and a clear description of your request or concern. bdtjdb aims to acknowledge all privacy-related requests within two (2) business days and to provide a substantive response within ten (10) business days of receipt. Complex requests may take longer, in which case we will keep you informed of progress.
If you are not satisfied with bdtjdb's response to your privacy complaint, you retain the right to escalate the matter through appropriate legal channels available in your jurisdiction.
bdtjdb is strictly for adults aged 21 and above. If you believe your gambling is becoming a problem, visit our Responsible Gaming page for self-exclusion tools, deposit limits, and support resources.
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